Frequently Asked Questions
1. How long does it take to process my order once placed?
We process orders within 1-3 business days.
2. How long does shipping take?
We ship all orders via USPS Priority Mail with an estimated delivery of 1-3 business days. We also provide tracking on all orders.
For more information, please see our shipping policy.
3. I placed an order, but I have not yet received a shipping confirmation.
Please allow 3 business days for your shipping confirmation/tracking number email to be sent. We also recommend checking your junk folder. If it has been more than 3 business days and you have still not received a tracking number and/or shipping confirmation, please contact us at firstname.lastname@example.org.
4. Do you accept returns?
We will gladly accept a return within 14 days as long as the item is in its original packaging, all tags are attached and the item is unworn. If you'd like to initiate a return, please email us at email@example.com. We do not accept returns on jewelry or undergarments, but if something is wrong with your order, please contact us so we can discuss.
For more information, please see our refund policy.
If you have another question or need more information, please contact us at firstname.lastname@example.org and we will get back to you shortly.
Thank you and have a great day!
-The SorellaBelle Team